Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats

John Petter; Patricia Byrnes; Do Lim Choi; Frank Fegan; Randy Miller

doi:10.1093/oxfordjournals.jpart.a003539

Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats

John Petter, Patricia Byrnes, Do Lim Choi, Frank Fegan, Randy Miller

Research output: Contribution to journal › Article › peer-review

51 Scopus citations

Abstract

Empowerment of public employees has been touted as an important mediating step in improving public organizational outcomes, yet such a relationship depends on an assumption that employees value what is offered as empowerment. This qualitative study explored the assumption through in-depth interviews of street-level bureaucrats in a large state human service agency. The interviews support previous research that empowerment is multidimensional; five patterns in empowerment were found. Empowerment programs must consider what each individual employee values.

Original language	English (US)
Pages (from-to)	377-400
Number of pages	24
Journal	Journal of Public Administration Research and Theory
Volume	12
Issue number	3
DOIs	https://doi.org/10.1093/oxfordjournals.jpart.a003539
State	Published - 2002
Externally published	Yes

ASJC Scopus subject areas

Sociology and Political Science
Public Administration
Marketing

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Dimensions and Patterns in Employee Empowerment: Assessing What Matters to Street-Level Bureaucrats

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