Discovering Telemedicine Adoption Motivation Using a Trust-based Valence Framework

Mark A. Harris, James Smith, Amita G. Chin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The purpose of this research is to investigate patient motivation for adopting telemedicine services. A theoretical research model is utilized based on the Extended Valence Framework (EVF), which includes perceived trust, perceived risk, perceived benefit, and the intent to use telemedicine services. Additionally, three antecedents of trust and risk are included - perceived privacy, perceived security, and familiarity. Partial least squares (PLS) is used to test the research model. The results indicate a clear pathway to intent through perceived trust and perceived benefit. In addition, the antecedents perceived security and familiarity have significant relationships with perceived trust, but not with perceived risk. Perceived privacy has no significance. Overall, this research suggests that to increase telemedicine services usage, we should focus on security, familiarity, trust, and benefit.

Original languageEnglish (US)
Title of host publication29th Annual Americas Conference on Information Systems, AMCIS 2023
PublisherAssociation for Information Systems
ISBN (Electronic)9781713893592
StatePublished - 2023
Event29th Annual Americas Conference on Information Systems: Diving into Uncharted Waters, AMCIS 2023 - Panama City, Panama
Duration: Aug 10 2023Aug 12 2023

Publication series

Name29th Annual Americas Conference on Information Systems, AMCIS 2023

Conference

Conference29th Annual Americas Conference on Information Systems: Diving into Uncharted Waters, AMCIS 2023
Country/TerritoryPanama
CityPanama City
Period8/10/238/12/23

Keywords

  • eHealth
  • mobile health
  • telehealth
  • Telemedicine adoption

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Library and Information Sciences
  • Information Systems

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