Abstract
Home Care offers a new model of health care delivery that can improve quality of life, rationalize costs and achieve wellness. Contact centers can be used as an intermediate between patients and medical staff. The implementation of a contact center offers great opportunities for patient education in their own homes. The current work proposes a way of retrieving, filtering and structuring medical knowledge so that it can be presented to the patients in a user-friendly way using voice messages.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 3662-3664 |
| Number of pages | 3 |
| Journal | Annual Reports of the Research Reactor Institute, Kyoto University |
| Volume | 4 |
| State | Published - 2001 |
| Externally published | Yes |
| Event | 23rd Annual International Conference of the IEEE Engineering in Medicine and Biology Society - Istanbul, Turkey Duration: Oct 25 2001 → Oct 28 2001 |
Keywords
- Call center
- Home care
- Patient education
- Telemedicine
ASJC Scopus subject areas
- Energy Engineering and Power Technology
- Mechanical Engineering
