ERP implementation failures: A case study and analysis

Satya S. Chakravorty, Ronald E. Dulaney, Richard M. Franza

Research output: Contribution to journalArticlepeer-review

18 Scopus citations


Despite the pervasiveness of ERP systems, there is a serious concern regarding the failure of ERP implementations. One explanation for many ERP implementation failures may be 'escalation of commitment'. Escalation of commitment refers to the propensity of decision-makers to continue investing in a failing course of action. Using escalation of commitment as a framework, this research describes an ERP implementation failure in a packaging manufacturing company and makes two significant contributions. First, this research describes the dynamics of 'real world' ERP implementation failures. Second, in studying these dynamics, relevant insights for improving ERP implementation successes are provided for both academicians and practioners.

Original languageEnglish (US)
Pages (from-to)462-476
Number of pages15
JournalInternational Journal of Business Information Systems
Issue number4
StatePublished - 2016
Externally publishedYes


  • Decision making
  • ERP
  • Enterprise resource planning
  • Implementation failure

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems and Management
  • Management of Technology and Innovation


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