Organizational support for decision support systems

Hugh J. Watson, Astrid Lipp, Pamela Z. Jackson, Abdelhafid Dahmani, William B. Fredenberger

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


Fifty-five organizations in which decision support systems (DSS) are used were surveyed to determine how they are supporting DSS activity. The findings provide insights about the extent to which DSS activity is being supported, which organizational units are providing support, the types and frequency of support provided, the organizational units and management levels that receive support and how often it is provided, and the perceived quality of the support. Typically, DSS support is available through between one and four locations in an organization. Personnel working at different levels in their organizations and in different functional areas have distinct patterns of use of DSS support services.

Original languageEnglish (US)
Pages (from-to)87-102+108
JournalJournal of Management Information Systems
Issue number3
StatePublished - 1988


  • DSS support
  • Decision support systems (DSS)
  • End-user computing
  • Organizing for DSS

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management


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