TY - GEN
T1 - Requirements engineering using appreciative inquiry for an online community of caregivers of children with autism
AU - Gonzales, Carol Heins
AU - Leroy, Gondy
AU - De Leo, Gianluca
PY - 2009
Y1 - 2009
N2 - Appreciative Inquiry, commonly used in organizational development, aims to build organizations, processes or systems based on success stories using a hopeful vision for an ideal future. It produces positive results with organizational change management. We adjusted the user requirements process for an online community of caregivers of children with autism and compared it with the traditional approach. Based on case studies with 4 special education teachers, we found that Appreciative Inquiry was effective for obtaining meaningful requirements and extremely useful in encouraging buy-in with novice users. This outcome was in stark contrast to the traditional approach where our participants showed no interest in an online community. In addition to these results, we present lessons learned in adjusting the Appreciative Inquiry process for user requirements analysis.
AB - Appreciative Inquiry, commonly used in organizational development, aims to build organizations, processes or systems based on success stories using a hopeful vision for an ideal future. It produces positive results with organizational change management. We adjusted the user requirements process for an online community of caregivers of children with autism and compared it with the traditional approach. Based on case studies with 4 special education teachers, we found that Appreciative Inquiry was effective for obtaining meaningful requirements and extremely useful in encouraging buy-in with novice users. This outcome was in stark contrast to the traditional approach where our participants showed no interest in an online community. In addition to these results, we present lessons learned in adjusting the Appreciative Inquiry process for user requirements analysis.
KW - Appreciative inquiry
KW - Autism spectrum disorder
KW - Online community
KW - Requirements engineering
UR - http://www.scopus.com/inward/record.url?scp=72949107795&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=72949107795&partnerID=8YFLogxK
U2 - 10.1145/1529282.1529310
DO - 10.1145/1529282.1529310
M3 - Conference contribution
AN - SCOPUS:72949107795
SN - 9781605581668
T3 - Proceedings of the ACM Symposium on Applied Computing
SP - 142
EP - 146
BT - 24th Annual ACM Symposium on Applied Computing, SAC 2009
T2 - 24th Annual ACM Symposium on Applied Computing, SAC 2009
Y2 - 8 March 2009 through 12 March 2009
ER -