TY - JOUR
T1 - Retaining counseling staff at substance abuse treatment centers
T2 - Effects of management practices
AU - Knudsen, Hannah K.
AU - Johnson, J. Aaron
AU - Roman, Paul M.
N1 - Funding Information:
The authors gratefully acknowledge research support from the National Institute on Drug Abuse (Grant Nos. R01DA13110 and R01DA14482) and the National Institute on Alcohol Abuse and Alcoholism (Grant Nos. T32AA07473 and R01AA10130).
Copyright:
Copyright 2017 Elsevier B.V., All rights reserved.
PY - 2003/3
Y1 - 2003/3
N2 - The turbulence created by the emergence of managed care has increased the importance of staff retention for substance abuse treatment centers. This study examines the relationships between management practices, organizational commitment, and turnover intention among substance abuse treatment counselors. Counselors from 345 randomly selected privately funded treatment centers were surveyed about management practices, organizational commitment, and turnover intention. Structural equation model estimates indicate significant associations between these variables. The effects of performance-based rewards and support for creativity, two measures of management practices, on turnover intention are mediated by organizational commitment. Job autonomy has a direct effect on turnover intention. Treatment center administrators may improve staff retention by systematic attention to these factors shown to enhance organizational commitment and reduce counselors' intentions to quit. Such steps may include increasing counselor autonomy, providing rewards for strong job performance, and establishing a work environment that supports creativity and innovation.
AB - The turbulence created by the emergence of managed care has increased the importance of staff retention for substance abuse treatment centers. This study examines the relationships between management practices, organizational commitment, and turnover intention among substance abuse treatment counselors. Counselors from 345 randomly selected privately funded treatment centers were surveyed about management practices, organizational commitment, and turnover intention. Structural equation model estimates indicate significant associations between these variables. The effects of performance-based rewards and support for creativity, two measures of management practices, on turnover intention are mediated by organizational commitment. Job autonomy has a direct effect on turnover intention. Treatment center administrators may improve staff retention by systematic attention to these factors shown to enhance organizational commitment and reduce counselors' intentions to quit. Such steps may include increasing counselor autonomy, providing rewards for strong job performance, and establishing a work environment that supports creativity and innovation.
KW - Counselors
KW - Management practices
KW - Organizational commitment
KW - Substance abuse treatment centers
KW - Turnover intention
UR - http://www.scopus.com/inward/record.url?scp=0037961693&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=0037961693&partnerID=8YFLogxK
U2 - 10.1016/S0740-5472(02)00357-4
DO - 10.1016/S0740-5472(02)00357-4
M3 - Article
C2 - 12745030
AN - SCOPUS:0037961693
SN - 0740-5472
VL - 24
SP - 129
EP - 135
JO - Journal of Substance Abuse Treatment
JF - Journal of Substance Abuse Treatment
IS - 2
ER -