"I Help the Ones that Want Help": Emotion Work and the Victim Advocate Role

Using data gathered from participant observation and 32 individual in-depth interviews, this study examines how victim advocates achieve emotion management in their work with battered women. This research reveals that victim advocates often experience difficulty coping with occupational stress via daily "deep acting" strategies as they work to change their understandings of battered women and the advocate role from the "inside out." The data reveal that the core of their ability to cope requires victim advocates to redefine their perceived role from "savior" to "options giver" to more accurately define their role interactions with battered women.