TY - GEN
T1 - An implementation model for six sigma programs
AU - Franza, Richard M.
AU - Chakravorty, Satya S.
PY - 2009
Y1 - 2009
N2 - Despite the pervasiveness of Six Sigma programs, there is a rising concern regarding implementation failures. One reason many of these implementations fail is because rigorous research is lacking on how to effectively guide implementation. Using a successful Six Sigma program in a network technology company as a case study, this research develops a six-step implementation model. The first step is to perform market-driven strategic analysis. The second is to establish a cross-functional team to drive the initiative. The third step is to identify overall improvement tools. The fourth is to perform process mapping and prioritize improvement opportunities. The fifth step is to develop a detailed plan for low-level improvement teams, and the final step is to implement, document, and revise as needed. We identify key managerial implications of our implementation experience and provide several directions for future research.
AB - Despite the pervasiveness of Six Sigma programs, there is a rising concern regarding implementation failures. One reason many of these implementations fail is because rigorous research is lacking on how to effectively guide implementation. Using a successful Six Sigma program in a network technology company as a case study, this research develops a six-step implementation model. The first step is to perform market-driven strategic analysis. The second is to establish a cross-functional team to drive the initiative. The third step is to identify overall improvement tools. The fourth is to perform process mapping and prioritize improvement opportunities. The fifth step is to develop a detailed plan for low-level improvement teams, and the final step is to implement, document, and revise as needed. We identify key managerial implications of our implementation experience and provide several directions for future research.
UR - http://www.scopus.com/inward/record.url?scp=70450185017&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=70450185017&partnerID=8YFLogxK
U2 - 10.1109/PICMET.2009.5262019
DO - 10.1109/PICMET.2009.5262019
M3 - Conference contribution
AN - SCOPUS:70450185017
SN - 1890843202
SN - 9781890843205
T3 - PICMET: Portland International Center for Management of Engineering and Technology, Proceedings
SP - 1225
EP - 1234
BT - PICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology - Proceedings
T2 - PICMET 2009 - 2009 Portland International Conference on Management of Engineering and Technology
Y2 - 2 August 2009 through 6 August 2009
ER -