Abstract
In the current managed care environment, innovative strategies for patient care will be the hallmarks for effective utilization of services. Protocol-based telephone triage is an effective way to clinically intervene. It is currently used successfully in a variety of patient care settings. Home health care agencies need to be proactive and to incorporate a telephone triage system into their after-hours programs to meet patient needs with appropriate services. Three key elements-structural, process, and outcome standards-are discussed as critical to the development and implementation of such a program.
Original language | English (US) |
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Pages (from-to) | 45-52 |
Number of pages | 8 |
Journal | Home Health Care Management and Practice |
Volume | 10 |
Issue number | 4 |
DOIs | |
State | Published - 1998 |
Externally published | Yes |
Keywords
- home health care
- innovative patient services
- telephone triage
ASJC Scopus subject areas
- Leadership and Management
- Community and Home Care
- Public Health, Environmental and Occupational Health