Developing a triage telephone program for home health care agencies

Suzanne Pursley-Crotteau, Gayle W. Bentley

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


In the current managed care environment, innovative strategies for patient care will be the hallmarks for effective utilization of services. Protocol-based telephone triage is an effective way to clinically intervene. It is currently used successfully in a variety of patient care settings. Home health care agencies need to be proactive and to incorporate a telephone triage system into their after-hours programs to meet patient needs with appropriate services. Three key elements-structural, process, and outcome standards-are discussed as critical to the development and implementation of such a program.

Original languageEnglish (US)
Pages (from-to)45-52
Number of pages8
JournalHome Health Care Management and Practice
Issue number4
StatePublished - 1998
Externally publishedYes


  • home health care
  • innovative patient services
  • telephone triage

ASJC Scopus subject areas

  • Leadership and Management
  • Community and Home Care
  • Public Health, Environmental and Occupational Health


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