Organizational adoption of supply chain management system: A multi-theoretic investigation

Qing Cao, Qiwei Gan, Mark A. Thompson

Research output: Contribution to journalArticlepeer-review

33 Scopus citations


Supply chain management (SCM) systems have many benefits to firms, including minimizing the bullwhip effect, maximizing the efficiency of activities, reducing inventories, lowering cycle times, and achieving an acceptable level of quality. The key to realizing the benefits is the sharing of information among members of supply chain network via SCM systems. We survey more than 200 firms and the results show that firms tend to adopt SCM systems if they fit their major business processes and that there is a network externality to adopting such systems. Moreover, the aforementioned two forces interact with each other as the benefits of SCM system will be amplified in the supply chain network as the number of system users increases. Likewise, the problems of SCM system caused by the misfit between SCM system and major business processes will be exacerbated as the number of users in the network increases.

Original languageEnglish (US)
Pages (from-to)720-727
Number of pages8
JournalDecision Support Systems
Issue number3
StatePublished - Jun 2013
Externally publishedYes


  • Adoption
  • Business process
  • Network externality
  • Supply chain management
  • Task-technology fit

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management


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