TY - JOUR
T1 - Privacy concerns and benefits of engagement with social media-enabled apps
T2 - A privacy calculus perspective
AU - Jozani, Mohsen
AU - Ayaburi, Emmanuel
AU - Ko, Myung
AU - Choo, Kim Kwang Raymond
N1 - Publisher Copyright:
© 2020 Elsevier Ltd
PY - 2020/6
Y1 - 2020/6
N2 - Privacy threats in a social media-enabled application (app) can originate from either the institution or other app users. Although privacy in social media is well studied, the role of social (peer) privacy concerns is largely unknown and most privacy studies on mobile apps focus on initial adoption and ignore long-term behavioral outcomes. Drawing on the privacy calculus theory, this study examines the impact of both institutional and social privacy concerns on long-term user engagement with social media-enabled apps. Findings from the analysis of 354 survey responses reveal that both institutional and social privacy concerns decrease engagement. Regarding the antecedents, the perceived sensitivity of information increases institutional privacy concerns. However, social privacy concerns are influenced by the perception of risk and control. Moreover, while the impacts of social and enjoyment benefits are expectedly positive, the perception of efficiency benefits decreases engagement. These findings are further investigated and validated through a follow-up text analysis study, suggesting that users who enjoy the functionality of these apps are more likely to express social privacy concerns and minimize their engagement. This study contributes to the literature of privacy on mobile apps by unraveling the intricate dynamics of privacy concerns and benefits in the social mobile era.
AB - Privacy threats in a social media-enabled application (app) can originate from either the institution or other app users. Although privacy in social media is well studied, the role of social (peer) privacy concerns is largely unknown and most privacy studies on mobile apps focus on initial adoption and ignore long-term behavioral outcomes. Drawing on the privacy calculus theory, this study examines the impact of both institutional and social privacy concerns on long-term user engagement with social media-enabled apps. Findings from the analysis of 354 survey responses reveal that both institutional and social privacy concerns decrease engagement. Regarding the antecedents, the perceived sensitivity of information increases institutional privacy concerns. However, social privacy concerns are influenced by the perception of risk and control. Moreover, while the impacts of social and enjoyment benefits are expectedly positive, the perception of efficiency benefits decreases engagement. These findings are further investigated and validated through a follow-up text analysis study, suggesting that users who enjoy the functionality of these apps are more likely to express social privacy concerns and minimize their engagement. This study contributes to the literature of privacy on mobile apps by unraveling the intricate dynamics of privacy concerns and benefits in the social mobile era.
KW - Engagement
KW - Privacy calculus
KW - Privacy concerns
KW - Social media-enabled apps
KW - Social mobile era
UR - http://www.scopus.com/inward/record.url?scp=85078703509&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85078703509&partnerID=8YFLogxK
U2 - 10.1016/j.chb.2020.106260
DO - 10.1016/j.chb.2020.106260
M3 - Article
AN - SCOPUS:85078703509
SN - 0747-5632
VL - 107
JO - Computers in Human Behavior
JF - Computers in Human Behavior
M1 - 106260
ER -